Shipping & Returns

Processing time

Orders are processed within [PROCESSING TIME, e.g. 1-2 business days] after payment. Orders placed on weekends or US holidays ship the next business day.

Delivery time and cost

Where we ship: [SHIPPING REGIONS, e.g. all 50 US states]
Carriers: [CARRIERS, e.g. USPS, UPS]
Standard delivery: [DELIVERY TIME, e.g. 3-7 business days] | [PRICE]
Expedited delivery: [DELIVERY TIME] | [PRICE]
Free shipping: [FREE SHIPPING THRESHOLD, e.g. orders over $XX]

Shipping costs are calculated at checkout. Delivery times are estimates and start from the day your order ships, not the day you place it.

Tracking your order

When your order ships, we email you a tracking number and link. You can also check your order status any time on our Track Your Order page.

Lost, delayed or damaged packages

If your package hasn't arrived within [X] days of the estimated date, arrives damaged, or shows as delivered but you can't find it, contact us at info@ballcapbuddy.com within [X] days of delivery. Include your order number and photos if the item is damaged. We'll make it right.

Return policy

You can return most items within [RETURN WINDOW, e.g. 30 days] of delivery for a refund. To be eligible, items must be [CONDITIONS, e.g. unused, unopened and in original packaging].

Return shipping

[WHO PAYS, e.g. Customers pay return shipping unless the item was defective or we sent the wrong product.] Original shipping costs are [REFUNDABLE / NON-REFUNDABLE].

Damaged, defective or wrong items

If something isn't right, tell us within [X] days of delivery with photos. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Exchanges and cancellations

[EXCHANGE POLICY, e.g. For exchanges, contact us and we'll arrange it.] You can cancel an order before it ships by emailing us right away. Once it has shipped, follow the return steps above.