Track Your Order
Track Your Order
Enter your Order ID and billing email to see where your caps care pack is. You'll find both in your order confirmation email.
Where do I find my Order ID?
Check your order confirmation email from info@ballcapbuddy.com. The Order ID is the number after "Order #". Can't find it? Check your spam folder or log in to your account.
What your order status means
Order Received
We've got your order and payment.
Processing
We're packing your order. Usually [PROCESSING TIME, e.g. 1-2 business days].
Shipped
Your package is with the carrier. You'll get an email with your tracking number.
Delivered
Your order has arrived. Time to keep those hats clean!
Track with the carrier
Once your order ships, your shipping email includes a tracking link. It can take up to 24 hours after shipping for carrier tracking to show movement.
Common questions
I didn't get my confirmation email
Check your spam or promotions folder. If it's not there, contact us with the email you used at checkout and we'll resend it.
My tracking hasn't updated
Carriers can take up to 24 hours to show the first scan after shipping. If nothing changes after 48 hours, contact us.
My order says delivered but I haven't got it
Check around your property and with neighbors, and allow up to 24 hours as carriers sometimes scan early. Then contact us and we'll help.
Can I change my shipping address?
If your order hasn't shipped yet, contact us right away and we'll do our best to update it.
How do I return an item?
See our Shipping & Returns page for the full policy.
Still need help?
Email info@ballcapbuddy.com or call (512) 297-2978
[SUPPORT HOURS, e.g. Mon-Fri, 9am-5pm CT]